Ongoing care of the business account so new hires, leavers, and shared files do not pile up.
A defined monthly allowance for user changes, group updates, shared storage, and questions about the platforms in the agreement. This is not unlimited support.
In a typical scope
- Joiner, mover, and leaver changes
- Shared mail and file access
- A named monthly allowance
- Notes on what changed
Work outside the allowance is quoted before it starts. This is not 24-hour coverage unless the agreement says so.