Google Workspace and Microsoft 365 setup, users, shared files, and access. This is the account layer. It is not the whole agency. You own the account.
Admin work piles up between other jobs.
- Shared passwords.
- Leavers who still have access.
- No written list of who can open the mail.
Workspace, Microsoft 365, DNS, and administration.
Security and identity
Configuration of the controls those platforms provide. Not a certification.
Migration
Mail named in the scope. Not an instant switch, and not a promise about other systems.
Administration
A named monthly allowance. Not unlimited hours.
Configuration, access, and a written note.
Joiner, mover, and leaver changes. Shared mail and files. A named monthly allowance.
Included
- Joiner, mover, and leaver changes
- Shared mail and files
- A named monthly allowance
- A short note on what changed
Unless the scope says so
- Unlimited hours
- A promise the account cannot be misused
- Google or Microsoft licenses
- Partner or reseller status
Discovery, assessment, implementation, ongoing management.
Ongoing care stays inside the allowance you approved. This is not a 24/7 help desk.
- 1
Discovery
What the business needs first, and which service applies.
- 2
Assessment
The current site, accounts, or tools, and what the first project should include.
- 3
Agreement
Deliverables, timeline, and price are written down before work begins.
- 4
Delivery
The agreed work, then a review. Ongoing help continues only if you ask for it.